MULTIPLE ITEM sHIPPING DISCOUNT
A substantial portion of the shipping charge is automatically deducted for each additional item you include on the same Amazon or Discogs order from Penny Lane Records.
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RETURN POLICY
You may return any damaged, defective or incorrect item sold and fulfilled by Penny Lane Records within 30 days of delivery for a full item refund. If the return is a result of our error,* we'll also pay the shipping and return shipping costs** of USPS First Class Mail or Media Mail, whichever is less. New, non-defective items are subject to a 35% restocking fee when unsealed. Please obtain and provide us with a confirmation number for tracking purposes.*** Be specific with your description of any defect (track, chapter, etc.). We'll direct a refund once we receive and process your return. For items directed to our Returns Department, expect your refund within 2 days of our receiving the returned item, at which time we'll notify you via e-mail. Returns should be directed to:
Penny Lane Records
Returns Dept.
235 E. 9th St.
Upland CA 91786
* Return shipping reimbursement shall not exceed the original shipping charge.
** Shipping charges are not refunded unless the return is a result of our error. Mistaken orders, or orders with an incorrect address designated by the buyer, when returned to us, will receive a refund, but only for the amount of the item.
*** A valid tracking number is required to receive a refund in case your return does not reach us.
Penny Lane Records
Returns Dept.
235 E. 9th St.
Upland CA 91786
* Return shipping reimbursement shall not exceed the original shipping charge.
** Shipping charges are not refunded unless the return is a result of our error. Mistaken orders, or orders with an incorrect address designated by the buyer, when returned to us, will receive a refund, but only for the amount of the item.
*** A valid tracking number is required to receive a refund in case your return does not reach us.
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